FAQ’s

Getting Started as a Buyer

How do I view my Favorites? Hover over your name at the top right corner and click ‘Favorites’ to see all the artists and artworks you’ve marked as favorites.

How do I add art to my Favorites? Click the Heart icon on any artwork listing or hover over an artwork’s thumbnail and click the heart that appears.

How do I remove art from my Favorites? On your Favorites Page, hover over the artwork and click the Heart icon to unfavorite. A confirmation message will appear.

Orders & Returns

Please check details from the Return Policy section.

 

 

Note that all buyers have the right to cancel their order any time before shipment, and are able to return art 7 days after the delivery date if unsatisfied with the work.

In light of our 7-day return policy, we recommend that you please allow the shipment to arrive so that you can see the work in person before making your final decision whether or not to keep it. However, if you’re absolutely certain that you do not want the artwork after all, please immediately contact our Support Team and provide your order details. 

Original artworks and limited edition prints usually arrive within 1-3 business days for domestic shipments, 10-14 business days for international shipments.

All customers have the right to return an artwork pursuant to our Returns Policy.

We work closely with our artists to ensure they’re packaging methods are professional grade, with the highest care and consideration.  If your purchase arrives with damage, please contact our Support Team for immediate attention on the matter. When you submit your inquiry to your Sales Advisor, please provide as many details as possible about the situation; describe the manner in which the package was received, describe the packaging the artist used, describe the damage itself in full detail. Photos are extremely helpful with our Support investigations. 

Please advise not to tamper with the damaged work, as there may be a solution for restoration we can advise you with. 

Payment Methods

What payment methods are accepted on artQart?

  • Local Payments: We accept all NAPS Qatar Debit Cards.
  • Credit Cards: MasterCard, Visa, and American Express are all accepted.
  • Digital Wallets: You can pay using Google Pay and Apple Pay.
  • Wire Transfer: This traditional payment method is also available.

Simply select the payment method that’s most convenient for you.